Getting a Taste of High-End Tableware

[SPECIAL EDITION]
This series includes selected stories from BIZ STREAM's signature "On-Site" reports. This episode features a unique new Japanese tableware rental service. The concept is helping restaurants facing tight budgets while also providing a boost to an industry that has been struggling for several years.

*Subtitles and transcripts are available for video segments when viewed on our website.

Getting a Taste of High-End Tableware

By renting tableware, restaurants can provide customers with a unique dining experience without having to make a large investment in expensive high-end products
The rental service also allows skilled craftspeople to remain informed of what kinds of tableware are trending at restaurants and individual consumers

Transcript

00:30

Recently, many chefs are choosing to present their culinary creations on Japanese tableware.

00:36

Rather than purchasing them, some are renting high-end dishes that are hand-selected by an expert curator.

00:42

This business model also allows the craftspeople who make them

00:45

to cater their creations to suit a broad range of cuisines.

00:50

Today's On-Site Report features a unique rental service giving restaurants an affordable way

00:55

to upgrade their food presentation while providing a boost to traditional Japanese artists!

02:14

This traditional Japanese restaurant is located in Tokyo.

02:20

"What a beautiful plate!"

02:22

"It's Arita Porcelain."

02:26

This plate was recently made by a studio that's been in business for over 400 years.

02:32

"The thoughtful pairing of food and tableware makes the experience even more enjoyable!"

02:38

The unique Japanese tableware rental service allows restaurants to swap some

02:43

or all of the dishes, once every 3 months.

02:47

A 30-piece rental set containing handmade dishes from all over Japan

02:51

with a total value of nearly $2,000, can be rented for about $200 per month.

02:58

"When I first opened my restaurant, my budget was really limited

03:02

and I couldn't afford the upfront cost of buying high-quality dishes."

03:06

"Another great part of this rental service

03:07

is that it really elevates the level of our food presentation."

03:12

The tableware rental company was started in 2019 by Hotta Takuya.

03:17

Prior to starting his own business, he'd spent many years involved with promoting and preserving traditional Japanese crafts.

03:25

While traveling all over Japan providing business advice to artists and craftspeople,

03:29

he realized most of them had large amounts of unsold pieces -

03:33

many that were just too expensive to sell to average consumers.

03:39

"Every studio has items that go unsold -

03:41

some are left sitting in storerooms for 20 years or more."

03:45

"I felt it was a shame that such beautiful pieces of art were just sitting in the dark

03:50

and collecting dust rather than being used and appreciated."

03:56

Hotta thought that pricing was likely what was preventing restaurants from buying and using high-quality tableware.

04:02

He figured that if restaurants had an opportunity to rent the tableware, the cost barrier could be broken.

04:09

Through a large network of industry contacts, his business has been able to amass an inventory

04:13

containing over 7,000 pieces of tableware made by over 50 different studios.

04:21

What makes Hotta's rental business really stand out, is the company's in-house curator.

04:27

The expert eye Hotta chose for that task - professional tableware buyer, Yasuda Aki,

04:33

who personally selects dishes to not only complement clients' menu items,

04:37

but also match the ambiance of their establishments.

04:42

"Konnichiwa."

04:46

Yasuda's knowledge has been built over years of visiting kilns and studios across Japan.

04:53

"How do you get this texture?"

04:56

"It was made using soil containing volcanic ash that the artist dug up himself, near Mt. Aso."

05:02

"That's pretty wild!"

05:04

"The designs are so fresh and creative, I get really excited every time I get a new delivery!"

05:10

The curation service has also resulted in one major unexpected benefit -

05:16

After trying out tableware they would normally never choose on their own,

05:20

nearly 90% of customers end up purchasing pieces they have rented.

05:27

This is all the more impressive considering the majority of the tableware is sourced from excess inventory.

05:37

"To be honest, I never expected to sell so many pieces,

05:41

but it's definitely been a pleasant surprise!

05:45

and... I'm thrilled that we've been able to bring in new business for all of these local artists!"

07:12

The City of Seto has been known for its pottery and ceramics for over a millennia.

07:18

Founded 103 years ago, this studio is currently run by Shinya and Mihoko Kato, and their daughter, Mayuki.

07:28

For several decades, they have specialized in producing white tableware

07:32

decorated with contrasting blue paint for use in traditional Japanese restaurants.

07:41

However, most major buyers are only willing to offer them a few dollars per item.

07:47

"It's been pretty stressful thinking about whether we can continue putting so much work

07:51

into pieces that they want for such low prices."

07:55

"Rather than relying on quantity, we've decided to produce unique pieces that can sell at much higher prices."

08:05

Wanting to create something that could also be used with western style cuisine,

08:08

Mayuki came up with this plate which features a delicately painted flower.

08:14

She felt that the rental service could give her a way to directly reach consumers

08:18

and wanted to appeal to them by creating unique, design-oriented pieces.

08:24

"By getting our plates in restaurants, we can reach a whole new group of potential customers -

08:29

and not just the chefs, but the clientele that patronize their establishments."

08:34

"This new approach gives us access to buyers that our standard sales channels can't, so this has been really exciting for us."

08:44

This French restaurant has become a huge fan of Mayuki's designs.

08:54

"They're just absolutely gorgeous."

08:57

"The blue she uses contrasts nicely with all the ingredients I use."

09:02

"This makes the food look even better and really adds to the overall presentation."

09:10

Mayuki's delicate designs combined with gourmet French dishes

09:14

proved to be extremely popular with customers.

09:22

After several snapshots began trending on social media, Mayuki's designs started receiving unexpected attention.

09:31

The studio has now developed a following that includes fans both within Japan and abroad.

09:37

She estimates that currently, 20% of all sales now come from foreign customers.

09:44

From reaching new people through the rental service to gaining exposure via social media,

09:50

suddenly people are using our dishes all over the world!"

09:56

The rental service has also led to more work for another type of traditional artisan.

10:01

As with all tableware, cracks, chips, and breaks are bound to happen.

10:08

"Kintsugi" is a traditional ceramic and pottery restoration method that first originated over 400 years ago.

10:17

Artisans carefully glues the broken pieces together

10:20

using lacquer mixed or dusted with powdered precious metals such as gold or silver.

10:28

By highlighting areas where damage has occurred,

10:30

the art of "kintsugi" draws close parallels to the Japanese concept of "wabi sabi"

10:36

which recognizes that beauty can be found in imperfection.

10:42

"Whether it's cracked or warped, any type of damage can actually contribute to an item's overall appearance."

10:49

"So, those new cracks just give them added character and value."

10:55

By including broken tableware that's been repaired with "kintsugi" in his rentals,

11:00

Hotta hopes that more people will learn to appreciate the beauty of yet another traditional form of Japanese art.

11:08

"Japanese culture and traditions can only be passed on to the next generation

11:13

through the artists and craftspeople who have dedicated themselves to mastering them."

11:17

"I feel it's my mission to support these people and help share their work with the world."